Sales Policy

Shipping Information

Orders placed through our website are shipped via FedEx, DHL, or UPS, with delivery available to the following destinations:
United States
Canada
United Kingdom
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden
Switzerland

Japan

South Korea
Hong Kong
Macau
China

United Arab Emirates
Qatar

All pieces are made to order, with a production lead time of 2 to 3 weeks following payment confirmation. Once completed, orders are entrusted to the selected carrier, and transit times are managed by the respective logistics partner.
To estimate shipping costs and delivery timelines, simply add your selected items to the cart and enter your postal code. All details will be calculated automatically.

Important Notes

  • The total delivery timeline (production + shipping) begins upon payment confirmation, which will be communicated via email;
  • Orders are subject to data verification, which may extend payment approval timelines;
  • Shipping estimates do not include production time. They refer exclusively to internal processing and carrier transit. Delays may occur due to external factors.

Complimentary Shipping

To ensure a seamless and elevated experience, Aria Home offers complimentary shipping to a curated selection of destinations, with shipping costs covered up to USD $250.
United States
Canada

United Kingdom
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Spain
Sweden
Switzerland
Complimentary shipping is available for a limited time, as part of a curated offering.

 

Delivery Policy

1. Lead Time

  • Production: 2 to 4 weeks after payment confirmation;
  • Shipping: begins upon completion of production;
  • Delivery timelines vary according to destination and carrier.

Estimated Transit Times (from Brazil):

To North America & Europe:
  • FedEx: 2–9 business days
  • DHL: 4–12 business days
To Asia:
  • FedEx: 4–9 business days
  • DHL: 6–12 business days

2. Delivery Exceptions

2.1 Incorrect or Incomplete Address
Orders shipped to incorrect or incomplete addresses will be returned. Reshipment will be arranged upon confirmation and subject to additional shipping fees.
2.2 Address Changes
Address modifications may be requested within 24 hours of order placement, subject to feasibility.
2.3 Customs Clearance
International shipments may be subject to customs inspection. Any duties, taxes, or clearance procedures are the responsibility of the customer. If a shipment is not claimed, Aria Home is unable to issue a refund.
2.4 Delivery Delays
While every effort is made to ensure timely delivery, unforeseen delays may occur. Orders cannot be cancelled or refunded due to transit delays.

3. Damaged Shipments

If a package arrives visibly damaged or compromised, it must be refused upon delivery. This allows proper reporting and resolution with the carrier.
Accepted shipments with visible damage will not be eligible for replacement or refund.

4. Order Discrepancies

Any discrepancy between the received items and the order must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.

5. Cancellations & Refunds

Cancellation requests must be submitted within 1 business day of payment confirmation to qualify for a full refund.

6. Delivery Receipt

Any individual present at the delivery address may receive the order. Aria Home is not responsible for items once successfully delivered.
For further assistance, please contact: aria@ariahomeintl.com


Returns & Exchanges Policy

 

1. Exchanges or Returns Due to Damage or Defect

1.1 Shipping Damage
If the packaging shows signs of damage, tampering, or inconsistency, the shipment must be refused and immediately reported to both the carrier and Aria Home, with photographic documentation.
1.2 Product Defect
Defects must be reported within 10 days of receipt, with supporting images.
Each item undergoes technical evaluation. If a manufacturing defect is confirmed within 30 days, the product will be repaired or replaced at no additional cost.
If replacement is not feasible, a refund will be issued in accordance with this policy.

2. Non-Covered Conditions

Aria Home does not accept returns or repairs in cases of:
  • Improper use or handling
  • Natural wear from use
  • Accidental damage
  • Misrepresentation of product condition
  • Expired warranty period
  • Natural characteristics of genuine leather (marks, tonal variations, textures)
  • Improper care or maintenance
Products identified under these conditions will be returned without prior notice.

3. Incorrect Item Received

If an incorrect item is delivered, please notify Aria Home within 48 hours, maintaining the product in its original condition.
Depending on availability, the following options will be offered:
  • Replacement
  • Exchange for equivalent value
  • Refund
  • Upgrade (with payment of the difference)
Natural variations in leather tone and texture may occur and do not constitute defects.

4. Returns by Regret

Due to the made-to-order nature of our products, returns by regret are not accepted.

5. Return Process

Returns are processed via authorized shipping, with instructions provided within 48 business hours of request.
Refunds or replacements will be processed after inspection and approval at our Distribution Center.

6. Refund Policy

Credit Card Payments:
Refunds will be processed through the card issuer. The timeline is subject to the financial institution and may extend to subsequent billing cycles.
For any further inquiries, please contact:
aria@ariahomeintl.com