Shipping policy

Delivery Policy

1. Lead Time

  • Production: 2 to 4 weeks after payment confirmation;
  • Shipping: begins upon completion of production;
  • Delivery timelines vary according to destination and carrier.

Estimated Transit Times (from Brazil):

To North America & Europe:
  • FedEx: 2–9 business days
  • DHL: 4–12 business days
To Asia:
  • FedEx: 4–9 business days
  • DHL: 6–12 business days

2. Delivery Exceptions

2.1 Incorrect or Incomplete Address
Orders shipped to incorrect or incomplete addresses will be returned. Reshipment will be arranged upon confirmation and subject to additional shipping fees.
2.2 Address Changes
Address modifications may be requested within 24 hours of order placement, subject to feasibility.
2.3 Customs Clearance
International shipments may be subject to customs inspection. Any duties, taxes, or clearance procedures are the responsibility of the customer. If a shipment is not claimed, Aria Home is unable to issue a refund.
2.4 Delivery Delays
While every effort is made to ensure timely delivery, unforeseen delays may occur. Orders cannot be cancelled or refunded due to transit delays.

3. Damaged Shipments

If a package arrives visibly damaged or compromised, it must be refused upon delivery. This allows proper reporting and resolution with the carrier.
Accepted shipments with visible damage will not be eligible for replacement or refund.

4. Order Discrepancies

Any discrepancy between the received items and the order must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.

5. Cancellations & Refunds

Cancellation requests must be submitted within 1 business day of payment confirmation to qualify for a full refund.

6. Delivery Receipt

Any individual present at the delivery address may receive the order. Aria Home is not responsible for items once successfully delivered.
For further assistance, please contact: aria@ariahomeintl.com