Refund policy

Returns & Exchanges Policy

 

1. Exchanges or Returns Due to Damage or Defect

1.1 Shipping Damage
If the packaging shows signs of damage, tampering, or inconsistency, the shipment must be refused and immediately reported to both the carrier and Aria Home, with photographic documentation.
1.2 Product Defect
Defects must be reported within 10 days of receipt, with supporting images.
Each item undergoes technical evaluation. If a manufacturing defect is confirmed within 30 days, the product will be repaired or replaced at no additional cost.
If replacement is not feasible, a refund will be issued in accordance with this policy.

2. Non-Covered Conditions

Aria Home does not accept returns or repairs in cases of:
  • Improper use or handling
  • Natural wear from use
  • Accidental damage
  • Misrepresentation of product condition
  • Expired warranty period
  • Natural characteristics of genuine leather (marks, tonal variations, textures)
  • Improper care or maintenance
Products identified under these conditions will be returned without prior notice.

3. Incorrect Item Received

If an incorrect item is delivered, please notify Aria Home within 48 hours, maintaining the product in its original condition.
Depending on availability, the following options will be offered:
  • Replacement
  • Exchange for equivalent value
  • Refund
  • Upgrade (with payment of the difference)
Natural variations in leather tone and texture may occur and do not constitute defects.

4. Returns by Regret

Due to the made-to-order nature of our products, returns by regret are not accepted.

5. Return Process

Returns are processed via authorized shipping, with instructions provided within 48 business hours of request.
Refunds or replacements will be processed after inspection and approval at our Distribution Center.

6. Refund Policy

Credit Card Payments:
Refunds will be processed through the card issuer. The timeline is subject to the financial institution and may extend to subsequent billing cycles.
For any further inquiries, please contact:
aria@ariahomeintl.com